Telco Next

Start the day with a welcome breakfast and the opportunity to network with colleagues and industry leaders.

Moderator Pontus Herin is introducing the programme together with Dirk De Groot, CGI.

The Swedish Post and Telecom Authority (PTS) is facing major changes. The agency is set to merge with the Agency for Digital Government (Digg), with the aim of accelerating Sweden’s digitalisation and strengthening the resilience of its digital infrastructure. New cybersecurity legislation is also in place to meet the requirements of the EU’s new directives, while the debate on greater digital sovereignty has intensified—driven by concerns about dependence on global tech giants.

How should Sweden prepare for accelerating technological development and the potential AI brings to the telecom and communications industry? What role do authorities such as PTS play as a regulatory force? How will the EU AI Act affect the telecom sector? And how do we ensure the ability to share data, modernise infrastructure, safeguard national security, and establish ethical guidelines - so we can build a sustainable and competitive digital future?

From AI-driven 5G to AI-native 6G, what will this technology shift mean for operators and society? How should the transition to an “agentic” way of working take place? What is required to achieve national and European digital sovereignty in AI and data storage? How can co-innovation and ecosystem partnerships drive progress? And what impact will quantum technology have on the telecom sector?

How can AI investments be translated into tangible business outcomes? The session will explore the agentic network model and how sovereignty and regulatory compliance can become part of the solution. It will also focus on how AI can contribute to the sustainability transition.

CGI’s CTO, Dave Henderson, provides insights from the group’s global innovation and centres of expertise, which develop prototypes that help clients stay ahead of the curve and increase ROI on their digital investments.

Get an overview of the latest AI powered SDLC acceleration platform.

In this interview, Jonas Edén, CEO of Telenor Sweden, explains why leadership, customer-driven innovation, and investments in secure, robust, and future-proof 5G infrastructure are becoming increasingly important for both competitiveness and societal development.

How do you move from experimentation to industrialising AI? How do we measure the results of this new way of working in our organisations? How can value be created by monetising intelligent networks? What does it take to build an organisation where collaboration between humans and AI drives productivity and innovation? What kind of leadership is needed in an AI-driven company?

BMC Helix platform ServiceOps is helping reshape the worlds of service management and operations, by bridging the gap between teams and platforms, while applying true agentic AI; enabling telco organizations to accelerate their journey toward Dark NOC, self-healing systems, and fully autonomous operations delivering faster resolution, greater efficiency, and a fundamentally smarter way to run your network.

A discussion on geopolitical challenges, the telecom sector’s critical importance to other industries, and the implementation of the EU’s AI and cybersecurity legislation.

Dr Andy Lewis, AI Fellow at Pega, shows how telcos can move from idea to trusted AI in production in days — designing decision and workflow blueprints, building on a secure platform, and running governed AI at scale.
Live demo of a customer sales and service chatbot that can deliver commercially optimised and robust offers that are right for the customer, without the risk of the "lethal trifecta" of allowing an agent to access untrusted content, an external communication channel, and personal data.
 

AI Ready software delivery model is evolving the classic roles in an agile team to more AI-native roles. How does an engineering leader lead the teams through tools & framework selection, while staying aligned to consumer-business outcomes such as faster digital journeys ? And with complexity across systems how do we scale AI solutions safely while having the right narrative among the team.

Summary of the day’s key insights and closing remarks for the conference.