Dr Andy Lewis, AI Fellow at Pega, shows how telcos can move from idea to trusted AI in production in days — designing decision and workflow blueprints, building on a secure platform, and running governed AI at scale.
Live demo of a customer sales and service chatbot that can deliver commercially optimised and robust offers that are right for the customer, without the risk of the "lethal trifecta" of allowing an agent to access untrusted content, an external communication channel, and personal data.