Banks invest heavily in the customer experience, but what happens when a customer faces financial difficulty? This session explores the often-overlooked final stage of the customer journey, revealing how a combination of data, AI-powered technology, and human-centric design can transform a collections process into a customer recovery opportunity. Learn how a modern, digital-first approach not only improves repayment outcomes but also strengthens customer trust and fulfills strategic ESG goals. The session will feature a concrete case study with unique insights into consumer behaviour.

Representant från Riverty